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Centralized Referral Agent Non Certified Call Center PRN Days

Req #: 18000768
Location: Palm Coast, FL
Job Category: Physician Services
Organization: FH Health Care Partners
Potential Referral Bonus: $


Work Hours/Shifts


PRN Days. Monday-Friday.


Florida Hospital HealthCare Partners


Florida Hospital HealthCare Partners is an employed physician group that enjoys a mutual partnership with Florida Hospital Deland, Florida Hospital Fish Memorial, Florida Hospital Flagler, Florida Hospital Memorial Medical Center, and Florida Hospital Oceanside, based upon the close alignment of our mission and values.  If you’re interested in delivering world-class care alongside our team of highly skilled professionals, we encourage you to apply today.


You will be responsible for:

  • Answering inbound phone calls to the Referral Center in a polite and professional manner
  • Answering, accepting, and completing in-bound tasks of referring providers who need to find the next level of care for their patient
  • Faxes or makes phone calls to both the specialists offices and the patients regarding patient appointments
  • Contacts insurance companies for prior authorizations for referrals ensuring referred to provider is in-network with patient’s insurance plan
  • Mailing new patient paperwork and referral information to patients
  • Contacts the patient regarding any in-progress or pending referrals. Maintains ongoing tracking and appropriate documentation on referral tracking database as well as in the patient’s HER
  • Communicates with clinical staff and physicians with any issues that may arise with the patient’s referral, or the need of further follow up care
  • Ensure that referrals are addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient



What will you need:

  • Call Center/Practice Telephonic Experience for In and Out bound calls
  • Minimum of a high school diploma or equivalent required.
  • One years’ experience as a lead role in a medical setting or other health care related role (Preferred).
  • Experience in various clinical areas inpatient or outpatient practices desirable (Preferred). 
  • Associate Degree (Preferred).
  • One years’ experience as a MA-C or Licensed Nurse (Preferred).

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
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